ph98 Privacy Policy

01. Introduction

ph98 takes your privacy seriously. This Policy applies to all personal information collected through the ph98 Platform, whether provided directly by you during registration, generated through your use of the Platform, or obtained from third-party sources in connection with your account. This Policy should be read together with the ph98 Terms & Conditions.

We encourage you to read this Policy carefully and contact us if you have any questions about how we handle your personal data. Your continued use of the ph98 Platform constitutes your acknowledgment of and consent to the practices described in this Policy.

02. Data Controller

ph98 is the data controller responsible for your personal information collected through the Platform. As data controller, ph98 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable Philippine data privacy laws and regulations.

ph98 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data privacy laws. You may contact the ph98 DPO through the contact details provided in Section 15 of this Policy.

03. Data We Collect

ph98 collects the following categories of personal information:

3.1 Information You Provide Directly

• Registration data: Full legal name, date of birth, gender, nationality, Philippine mobile number, email address, and username;
• Identity verification (KYC) data: Government-issued ID (e.g., Philippine passport, SSS ID, PhilSys ID, driver's licence), proof of address, and selfie photographs as required for identity verification;
• Financial data: GCash account details, Maya / PayMaya account details, bank account information (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card details used for deposits and withdrawals;
• Communications: Messages, support tickets, live chat transcripts, and any other correspondence you send to ph98.

3.2 Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, device identifiers;
• Usage data: Pages visited, games played, session duration, betting history, transaction history, login timestamps, and navigation patterns on the Platform;
• Location data: General geographic location derived from your IP address, used to verify eligibility and comply with jurisdictional requirements.

3.3 Information from Third Parties

• Identity verification data from third-party KYC service providers;
• Fraud prevention and anti-money laundering screening data from compliance service providers;
• Payment verification data from payment processors and financial institutions.

04. How We Use Your Data

ph98 uses your personal information for the following purposes:

• Account management: To create, verify, maintain, and manage your ph98 player account;
• Service delivery: To provide access to games, process deposits and withdrawals, and deliver the full range of ph98 Platform services;
• Identity verification and KYC: To verify your identity, age (21+), and eligibility to use the Platform in compliance with PAGCOR regulations and Philippine law;
• Legal and regulatory compliance: To comply with anti-money laundering (AML) obligations, PAGCOR reporting requirements, and other applicable Philippine laws and regulations;
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized access, and other security threats;
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Responsible gaming: To monitor gaming activity, enforce deposit limits and self-exclusion requests, and identify players who may need responsible gaming support;
• Platform improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the ph98 Platform;
• Marketing communications: To send you promotional offers, bonuses, and updates about ph98 services, where you have consented to receive such communications. You may opt out at any time.

05. Legal Basis for Processing

ph98 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications;
• Contractual necessity: Where processing is necessary to perform the contract between you and ph98 (i.e., the Terms & Conditions), including account management and service delivery;
• Legal obligation: Where processing is required to comply with a legal obligation applicable to ph98, including AML obligations, PAGCOR reporting, and tax requirements;
• Legitimate interests: Where processing is necessary for ph98's legitimate interests, such as fraud prevention, platform security, and service improvement, provided such interests are not overridden by your rights and interests.

06. Data Sharing and Disclosure

ph98 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. ph98 may share your personal information with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Service providers: Third-party vendors who provide services on ph98's behalf, including KYC verification providers, payment processors, fraud prevention services, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on ph98's instructions and in accordance with applicable data privacy laws;
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities where disclosure is required by law or regulation;
• Professional advisers: Lawyers, auditors, and other professional advisers where necessary for legal, compliance, or financial purposes, subject to confidentiality obligations;
• Business transfers: In the event of a merger, acquisition, or sale of all or part of ph98's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

07. Data Retention

ph98 retains your personal data for as long as your account is active and for such additional period as is necessary to comply with legal and regulatory obligations. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations and PAGCOR requirements;
• KYC documentation is retained for a minimum of five (5) years following the end of the business relationship;
• Customer support communications are retained for a minimum of two (2) years;
• Marketing consent records are retained for the duration of your account and for one (1) year following opt-out.

Upon expiry of the applicable retention period, ph98 will securely delete or anonymize your personal data in accordance with ph98's data retention and disposal procedures.

08. Data Security

ph98 implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ph98 Platform;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments, penetration testing, and vulnerability scanning of the Platform;
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While ph98 takes all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the security of your ph98 account credentials. Please notify ph98 support immediately if you suspect any unauthorized access to your account.

09. Cookies and Tracking Technologies

ph98 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. Cookies are small text files stored on your device that help ph98 recognize you, remember your preferences, and analyze how the Platform is used.

9.1 Types of Cookies Used

• Essential cookies: Necessary for the Platform to function correctly, including session management and security features. These cannot be disabled without affecting core Platform functionality;
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the Platform, helping ph98 identify areas for improvement;
• Preference cookies: Used to remember your settings and preferences, such as language and display options;
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of ph98's marketing campaigns, where you have consented.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some Platform features.

10. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph98:

• Right to be informed: The right to be informed of how your personal data is collected, used, and processed by ph98;
• Right of access: The right to request a copy of the personal data ph98 holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ph98's legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe ph98 has violated your data privacy rights.

To exercise any of these rights, please contact ph98's Data Protection Officer using the contact details in Section 15. ph98 will respond to your request within a reasonable timeframe and in accordance with applicable NPC guidelines.

11. Children's Privacy

The ph98 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gambling regulations. ph98 does not knowingly collect personal data from individuals under the age of 21. If ph98 becomes aware that personal data has been collected from a person under 21, such data will be deleted promptly and the associated account will be closed.

If you believe that a minor has registered on the ph98 Platform, please contact ph98 support immediately so that appropriate action can be taken.

12. International Data Transfers

ph98 primarily stores and processes your personal data within the Philippines. Where it is necessary to transfer your personal data to service providers or partners located outside the Philippines (for example, cloud infrastructure providers or KYC verification services), ph98 ensures that such transfers are subject to appropriate safeguards, including contractual data protection clauses that provide a level of protection equivalent to that required under Philippine law.

By using the ph98 Platform, you consent to the transfer of your personal data to countries outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.

13. Third-Party Links

The ph98 Platform may contain links to third-party websites or services for informational purposes. ph98 is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. This Policy applies solely to information collected by ph98 through the ph98 Platform.

14. Changes to This Policy

ph98 reserves the right to update or amend this Privacy Policy at any time. Material changes to this Policy will be communicated to registered players via email or through a prominent notice on the ph98 Platform. The date of the most recent revision is indicated at the top of this page.

Your continued use of the ph98 Platform following the effective date of any amendment constitutes your acknowledgment of and consent to the revised Policy. If you do not agree to the amended Policy, you must cease using the Platform and may request closure of your account.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or ph98's data processing practices, please contact our Data Protection Officer:

• Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24/7 through the ph98 Platform
• Response Time: Within 15 business days in accordance with NPC guidelines

This Privacy Policy was last updated on January 1, 2026. Previous versions are available upon request by contacting ph98 support.